Master Course

Next Cohort Starts Sept 24, 2019

and runs for 6 weeks through Oct 31

Unlock Your Future

Become part of an exclusive group of professionals who know how to design information for machines and humans.

Take the course

The future starts here

Become one of the first AI tech writers.

Whether you are just starting out or want to scale up your expertise, our courses will place you ahead of the competition in today's rapidly changing information technology sector. This is the first course designed to create specialists in writing for emerging technologies such as Artificial Intelligence, IoT devices, Augmented Reality, Conversational UI (chat and voice bots), and more.
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Meet Your Instructors

Specialists in content design for emerging technologies

Toni Ressaire

Consultant/Trainer Info4Design

Toni Ressaire

Toni Byrd Ressaire is a consultant, trainer and information developer. Her company, Info4Design, is dedicated to research, training and designing information for frontier technologies. Toni is co-founder of the Information 4.0 Consortium. She teaches Information Development and Design at Cork Institute of Technology. Toni received a Master of Science in Technical and Scientific Communication from James Madison University in Virginia, USA.
CJ Walker

Director Firehead

CJ Walker

CJ Walker founded Firehead in 2007 when she spotted the need for a bespoke recruitment and training service for multinational clients. CJ is a multilingual technical communicator, past president of STC’s TransAlpine chapter, past president of TCEurope, current member of Council at ISTC as International Rep, a member of the Information 4.0 consortium and an organiser of many educational conferences in the field. She works with several universities in France and Europe to help develop their technical communication curricula with a focus on covering future trends in the field.

How Does It Work?

  • Online Meetings

    Meet online with instructors and other course participants. Lessons are interactive and practical.

  • Inspiring Discussions

    Participate in discussions about related course content with instructors and other learners.

  • Interactive Activities

    Collaborate with other course participants in activities designed to enhance learning and give you practical experience.

What's included?

Each course includes learning materials and collaborative sessions to help you grasp the concepts that will lead confidence in writing, designing and developing information for emerging technologies, such as Artificial Intelligence, IoT devices, Augmented Reality, Games, Conversational AI (chatbots) and more.

  • Online sessions with your instructors and other learners.

  • Live or recorded lectures for each module.

  • Activities and quizzes related to each module topic.

  • Access to software for practicing design and development of intelligent content.

  • A certificate for successful course completion.

Is this course for me?

This course is for you if you want to become a specialist in designing information for intelligent technologies. Although there are no prerequisites for these courses, you'll have a foundation in writing technical content and a keen interest in technology.
Learn more

Sept 24, 2019: Writing for Machines and Humans

Register now to secure your place in the fall cohort. Limited enrollment.

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Writing for Machines and Humans

A new information delivery model for modern contexts

Who writes content for voice interfaces such as Siri and Google Assistant? It could be you.

This course is for professionals who want to learn how to write for machines driven by artificial intelligence (AI). 

How do you write for humans interacting with a machine interface? How can you write content offered via conversational robotic agents? How will you develop information delivered via augmented reality or driven by artificial intelligence?

This course will give you the tools to get started designing information for machines and humans.


What's in this course

The ways in which users consume information has evolved. Content developers are no longer driving user journeys; users are creating their own journeys through advances in AI. Our information models must adapt to meet these new contexts. And writers need to understand how information is processed and delivered today and progressively more so in the future.

In this course, you will learn relevant terminologies, such as AI, machine learning, and NLP, and how these technologies impact information development strategies. You will learn core concepts for writing and designing information that will be machine processed and delivered to humans, in context.

What you'll learn

This course will prepare you for design, development and writing information for intelligent systems. Here are a few things you'll get from this course:

  • terminology and related concepts for AI and machine learning

  • terminology and basic concepts of machine language processing

  • role of information in intelligent machine applications, such as AR, VR, and chat and virtual assistants

  • content modelling, strategies and design for contextual information delivery.

  • concepts of user context and how to apply information to user context

  • concepts related to multidimensional content

  • conversation design for chatbots and virtual assistants.

Prepare for your future

Join the ranks of digital communicators who are learning how to design information for frontier technologies.

Yes, I want to take this course

Bonus material

You'll get resources you can use during and beyond the course duration.

  • Articles

    You'll have a treasure-trove of related articles to reference. Articles provide information about research, use cases and case studies related to the course material.

  • Software

    During the course, you'll gain access to professional software that will allow you to collaborate and practice using what you're learning in the course. In some cases, your software account will end once the course is complete. In other cases, you'll get to keep your account.

  • Office Hours

    Your instructors are available to talk with you outside of standard course meeting times about specific projects you may be working or related course materials.

Hurry! Act now to secure your virtual seat

Space in this course is limited. Don't wait until September to sign up.

Register Now